JOB VACANCY - Senior Customer Services Assistant – 9 months Maternity Cover


January 2020

Senior Customer Services Assistant – 9 months Maternity Cover with the  possibility of a further 3 months extension

Job Title: Senior Customer Services Assistant
Term: 9 months maternity cover
Full Time: 35 hours per week 
Salary: £26,121 - £27,497 per annum
Location: Westhill
Start Date: 1 April 2020

The Osprey Group (incorporating Osprey Housing and Osprey Housing Moray) is a leading provider of affordable housing and home ownership options across the North East of Scotland. With more than 1,500 properties in management we are continually working to develop and enhance services for our customers.

We are currently seeking to recruit a highly motivated and enthusiastic Senior Customer Services Assistant to join our busy Customer Services Team.

The successful candidate will provide excellent front line customer service to all tenants, clients and service users making contact with the Osprey Group.  This will include dealing with tenant or prospective tenant queries, reporting of tenant repairs to contractors, and ensuring effective tenant communications on a variety of housing related aspects.

The ideal candidate will have good experience of working in a busy office environment, be able to supervise a team, and be committed to providing high quality customer care.

You should also possess good computing skills, be an excellent verbal and written communicator, confident with a pleasant personality, efficient and well organised, able to work on your own initiative and enjoy dealing with the public. Supervisory experience and experience of working in the Housing Sector would be an advantage but is not essential.

For an application form and further details please download the recruitment pack here.

Please note CVs will not be accepted.

Closing date for return of applications is 12 noon Friday 7 February 2020.

Please return completed application forms to Sofia Redford:

Email to: sredford@ospreyhousing.org.uk 

Mail to: Sofia Redford, Osprey Housing, 22 Abercrombie Court, Arnhall Business Park, Westhill, Aberdeenshire, AB32 6FE

Please note that interviews will take place on Tuesday 18 February.

Osprey Housing Registered Scottish Charity No SC029461
Osprey Housing Moray Registered Scottish Charity No SC031841

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